FAQs

Age Range: 0–36 months.

Weight Range: 7-44 lbs.

This carrier is certified for use from birth (0 months) up to 36 months, with a minimum weight of 7 lbs and a maximum of 44 lbs. Always ensure your baby has sufficient head and neck control for safe and ergonomic carrying — especially in the early months.

Your baby should have sufficient head and neck control before using the carrier.

Absolutely. The carrier offers adjustable size settings to adapt to your baby’s growth through different stages.

Absolutely! The design of the carrier makes it easy to breastfeed while wearing your baby. It’s discreet, hands-free, and keeps your baby close and calm. Make sure you and your baby are both positioned comfortably, and always monitor your baby during feeding.

Our carrier supports multiple carrying positions, including:

• Front Carry (facing inward) - Ideal and recommended for young babies, encouraging healthy hip development.
  
• Back Carry - Great for older babies and toddlers who have stronger neck and back muscles.
  
• Front carry (facing outward) - Possible but not recommended; if used, it should only be for older babies (approximately 12 to 24 months old) who are more physically developed. Outward-facing should be limited and used with caution to protect your baby’s hips and spine.
  

This versatility allows you to adapt as your baby grows and your daily routine changes.

You can safely carry your baby for several hours a day, as long as you regularly check their comfort and position. Alternate with tummy time and floor play to give your baby freedom of movement.

Most parents are able to put the carrier on within one minute, thanks to the intuitive buckle and strap system — especially convenient when you’re on your own with the baby.

Absolutely! The carrier is lightweight, compact, and perfect for travel — whether you’re at the airport, in a train, or just on the go. Many parents rely on it when flying with their baby.

Your baby is positioned well if:

• The knees are higher than the bottom (M-position)

• The back is gently curved in a natural C-shape

• The face is visible and unobstructed

• You can easily kiss your baby’s forehead (“kissable height”)

We do not recommend using the carrier for premature babies or babies under5.5 kg / 12 lbs, unless specifically advised by a medical professional. Always ensure your baby has sufficient head and neck control.

Yes! Most parents wear the carrier over a light jacket or under a babywearing coat. Make sure your baby isn’t overdressed — layered clothing works best.

Some babies need time to get used to the carrier. Try it in a calm environment, ideally after a feed or nap. Move gently and talk softly. With consistency, most babies come to love the feeling of being carried.

Yes, this baby carrier supports the natural M-position for healthy hip and spine development.

Yes, the baby carrier is recognized by the International Hip Dysplasia Institute (IHDI) as a hip-healthy product. It supports the baby’s hips in the recommended “M-position,” which is essential for healthy hip development — especially in the first months of life.

Yes, the Mexley Carrier is designed for all caregivers and is suitable for both moms and dads alike.

Yes, the Mesh Air version of the carrier is designed for warm weather. It’s made with lightweight, breathable fabric that promotes airflow and helps reduce sweating — keeping both you and your baby cool and comfortable.

Parents find the carrier very comfortable thanks to its soft padding and triple support structure, making it ideal for long walks and extended wear. It also allows for easy multitasking, as your hands remain free while your baby is securely supported.

Yes, Our carrier is tested and certified according to the following U.S. safety standards:

• ASTM F2236-24 – Standard Consumer Safety Specification for Soft Infant Carriers

• CPSIA – Compliant with lead and phthalate limits in children’s products

• 16 CFR 1501 – No small parts that present a choking hazard

• 16 CFR 1500.48 / 49 – No sharp points or edges

• 16 CFR 1303 – Lead-free surface coatings

• 16 CFR 1226 – Meets federal safety rules for soft carriers

• Tracking label in compliance with CPSA section 14(a)(5)

Tested by JIYA Laboratories Inc.

Yes, the carrier features lumbar support and wide shoulder straps to evenly distribute weight. It’s designed to be comfortable even for parents with mild back or shoulder issues.

Yes, it’s easy to clean. For small stains, we recommend spot cleaning by hand. If a deeper clean is needed, the carrier can be machine washed in cold water, ideally inside a wash bag to protect it during the cycle.

To extend the lifespan of your carrier, minimize machine washing and opt for spot cleaning whenever possible.

Yes, but hand washing is preferred to maintain the fabric’s integrity. If using a machine, place the carrier in a garment bag and wash separately on a cold, gentle cycle.

Yes, we offer free shipping on all orders.

Yes, we currently ship to the USA, Canada, Australia, and the UK.

Shipping costs will apply and will be added at checkout. We regularly offer exclusive discounts and promotions, so stay tuned!

We aim to get your Mexley order to you as quickly and carefully as possible. Once your payment is confirmed, your order will be processed and packed within 1-3 days.

We offer shipping to:

United States, Canada, United Kingdom and Australia.

Estimated Transit Time:

United States: 7-9 business days.

Canada: 7-9 business days.

United Kingdom: 7-9 business days.

Australia: 9-10 business days.

• Total delivery time = Processing Time (1-3 days) + Transit Time.

• Shipping is available Monday to Friday.

• Orders may experience slight delays due to customs clearance and local regulations in certain countries.

• Orders may experience slight delays due to customs clearance, local regulations, courier delays, or high-volume periods.

Contact us at info@mexleybaby.com, and we’ll be happy to assist you with creating the return label.

At Mexley, we want you to feel confident in your purchase. If you’re not fully satisfied, you may request a return within 30 days of delivery, as long as the item is:

• Unused and unworn

• In its original packaging with all tags attached

• Accompanied by proof of purchase

For hygiene reasons, used carriers cannot be returned.

We gladly accept returns or offer replacements in these cases:

• Your Baby carrier arrived damaged
  
• You received the wrong item (size, color or model)
  
• There's a manufacturing defect (e.g. stitching issues, missing parts)
  
• Your package is lost or delayed beyond 45 days (USA) / 60 days (international)
  

Just send us an email with your order number, a short explanation, and clear photos (for any damage or defect), and we’ll take care of the rest 💛

Please note:

We do not offer refunds or exchanges for:

• Change of mind or personal preference

• Incorrect shipping details provided by the customer

• Missing visual proof of issue

• Sale items or gift cards

For more details or to start a return, email us at mexus.business@gmail.com – we’ll respond within 48 hours.